REFUND/CANCELLATION POLICY: A valid credit card or debit card is required to confirm your date request and pay for your reservation. A $150 deposit minimum is due upon booking confirmation. The remaining payment is due at least 7 days before your event (14 days for non-profits). There is a $37 cancellation fee for all parties or events canceled after initial payment is received. There are absolutely NO REFUNDS in the event of reservation being canceled within 14 days of your event or for breach of any policy. In the event of inclement weather or extreme circumstances, we will make every effort to postpone your event, with no penalty to another date should cancellation be necessary.
TIPS: The Game Coaches are there to make sure that your group is making the most of our high-tech fun. He/She tutors, inspires, engages, promotes friendly competition and entertains. Tipping for good service is very much appreciated and welcomed. This is how our coaches earn a substantial portion of their pay, however it is not required.
TRAVEL SURCHARGE: Our primary service area is a 25-mile radius from Dayton, OH (45424). We also service a "secondary" area outside our primary area, but must add a fuel surcharge fee when we travel to the secondary area. See our Service Area page for coverage areas.
BAD WEATHER: Gaming Fanatics Video Game Truck trailer was designed for all types of weather conditions. The theater is insulated and climate controlled with heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy rains, snow or ice) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated snow storm, tropical storm or hurricane) please contact us to begin the rescheduling.
SUPERVISED CHILDREN: Gaming Fanatics Video Game Truck does require a parent or responsible adult to be present inside or just outside of the trailer at all times. Guests 16 and over require a parent or guardian be on property and within contact of the game coach should a need to contact them arise. All guests 6 and under must be accompanied by an adult AT ALL TIMES on the trailer.
ALCOHOL/DRUGS: You may serve alcohol at your event or party; however, we reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served. Drugs of any sort will not be tolerated in or around the Gaming Fanatics Video Game Truck equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately and no refund will be granted.
DAMAGE/INJURY: Gaming Fanatics Video Game Truck or any of its employees will not be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, Gaming Fanatics Video Game Truck reserves the right to charge the client's credit card for damages to the trailer or equipment resulting from the careless or willful damage of same by client’s guests. Gaming Fanatics Video Game Truck or its employees assume no responsibility for any injuries sustained on the clients property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host.
FOOD/DRINK: Gaming Fanatics Video Game Truck does not allow any food or drinks into the video game theater. Please have your guests consume them outside of the trailer prior to entering. Our coaches review this with the hosts and guests prior to the events as well. Bringing food or drink onto the game truck may result in cleaning fees or damages which occur as a result of being charged to you and any payment methods used.
PICTURES: While your party is in effect the Game Coach will be taking pictures of the party from inside the trailer. You will then be able to view these pictures on Gaming Fanatics Video Game Truck Facebook Fan Page and copy them to your files. If you do not want our Game Coach taking these pictures or posting them on the Fan Page please notify us via Email prior to the party. This is a service we provide to our guests so they can be sure to capture their party as it happens.
INVITATIONS: A link to e-vites, a PowerPoint of options or other custom invites will be emailed or mailed to you upon receipt of payment.
OUR TRUCK/TRAILER: When the truck pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Sometimes, we park on your neighborhood street, so you might want to let your neighbors know (in case they may object) or let us know if you have a preferred spot for us. We might also have to block a driveway. **Please keep in mind that our driver will not park anywhere that may cause a danger to persons, property or equipment. Our truck and trailer combination is very long and we will need a minimum of 55 feet of space to park. Additionally our driver will never disconnect the truck from the trailer at a party/event without prior approval nor park off of a hardened surface.
VIDEO GAME RATINGS: Gaming Fanatics Video Game Truck will not play any "M" rated or higher game in the video game theater without a request from the client prior to the party/event or adult approval at the time of the event. If you wish to have an "M" rated game or higher at your party/event please contact us, indicating the game you prefer or let the Game Coach know as soon as you can after he gets there. It is also recommended that all clients email us with their game requests. By Submitting Payment you agree to these terms.